: Platforms may remove negative reviews if you can prove the buyer refused to follow the return process or used the review as a "feedback extortion" tool. Strategic Responses
If a buyer leaves a negative review stating they "won't return the item," use your public response to demonstrate professionalism to future customers: buyer won't return item
Review removal is possible if it violates community guidelines. : Platforms may remove negative reviews if you
: Reiterate that the refund is still available once the item is tracked as returned. Expert Perspectives buyer won't return item