: Modern couriers are often managed by "black-box algorithms" that handle dispatching, tracking, and performance evaluation, which can lead to high-pressure environments [12, 34].
: Dealing with damaged packages, incorrect addresses, and sorting errors remains a constant challenge for the industry [25]. The Future of Courier Services
: Many couriers prefer self-employment for its flexibility and the right to refuse tasks [4, 30].
: Modern couriers are often managed by "black-box algorithms" that handle dispatching, tracking, and performance evaluation, which can lead to high-pressure environments [12, 34].
: Dealing with damaged packages, incorrect addresses, and sorting errors remains a constant challenge for the industry [25]. The Future of Courier Services
: Many couriers prefer self-employment for its flexibility and the right to refuse tasks [4, 30].
