Never Split - The Difference: Negotiating As If Y...

: Voss uses intense hostage scenarios to illustrate how these techniques work under extreme pressure.

: Letting the other side say "no" makes them feel safe and in control. Never Split the Difference: Negotiating As If Y...

: Identifying and naming an emotion (e.g., "It seems like you're worried about...") to diffuse tension. : Voss uses intense hostage scenarios to illustrate